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General

Membership

Pregnancy + Birth Support

Postpartum Support

Fertility Support

Loss

Maternal health coach

Is lactation support covered by the Affordable Care Act?

Yes, under the Affordable Care Act (ACA), lactation support and counseling services are covered by most insurance plans without any cost-sharing. This means that you should be able to access lactation support from a qualified lactation consultant or counselor at no cost to you. It's important to check with your specific insurance plan to confirm their coverage and any potential limitations or requirements for accessing lactation support services.

What are the most common services requested during postpartum?

In addition to postpartum doula services, hatch health members commonly request access to other supportive services within our network such as pelvic floor therapy, mental health support, nutrition support, lactation consultants, and more. We believe that postpartum recovery is a holistic process that involves caring for the physical, emotional, and mental health of new parents. Therefore, we strive to offer a variety of services to support new parents during this time of transition.

How do I choose between an in-person postpartum doula or a virtual doula?

Choosing between an in-person postpartum doula or a virtual doula depends on your specific needs and preferences. In-person doulas provide physical support such as baby care, meal preparation, and light housekeeping. They can also provide emotional support by being present and available to talk with you. If you prefer hands-on support and having someone physically present with you, an in-person postpartum doula may be a good choice for you.On the other hand, virtual postpartum doulas provide emotional and informational support virtually. They can assist with breastfeeding support, answer questions about newborn care, and offer emotional support and guidance. If you prefer more flexibility in scheduling and are comfortable with remote support, a virtual postpartum doula may be a good choice for you.Ultimately, it is important to consider your individual needs and preferences and choose the type of support that will best meet those needs.

What services and support can hatch health match me with during my fertility journey?

We can match you with a variety of services and support during your fertility journey. This includes matching you with fertility clinics in your area, as well as support from acupuncturists, nutritionists, and mental health professionals that specialize in fertility. They can also provide educational resources and guidance on navigating the complex process of fertility treatment. Our goal at hatch health is to provide a personalized and comprehensive approach to fertility care that supports your physical and emotional well-being.

How can a hatch health virtual doula support me during pregnancy?

A virtual doula can support you during pregnancy in a variety of ways. They can provide emotional support, answer questions about pregnancy and childbirth, help you create a birth plan, offer advice on relaxation and breathing techniques, and provide resources for childbirth education. Additionally, they can assist in preparing for postpartum recovery and offer breastfeeding support. Since virtual doulas are accessible through technology, they can provide support from the comfort of your own home, which can be especially beneficial for those who have limited mobility or are on bed rest.

Why do the fees for a birth doula vary so much?

The fees for birth doulas within our network can vary based on several factors, such as the doula's experience level, training, and location. Generally, doulas with more experience and training tend to charge higher fees. However, regardless of the fee, all doulas within our network are professionally trained, certified, and vetted to provide high-quality support to expectant parents. We also do work with future doulas who are still in training and working on their certification process. The fees for these in-person doulas are typically lower in cost.

How does hatch health approach childbirth and supporting expectant parents through labor?

At hatch health, we believe that every expectant parent deserves access to a supportive and knowledgeable birth partner, which is why we make it easy to connect with a doula through our platform. Our philosophy is centered around the belief that a doula's role is to provide unconditional, unbiased, and non-judgemental support throughout the birth journey. We do not believe doulas should make decisions for expectant parents or pressure them to give birth in any particular way. Rather, doulas offer physical, emotional, and informational support, no matter how the birth unfolds. The doula you hire through our platform works for you, and our goal is to ensure you feel supported and empowered throughout your entire birthing experience.

How do I choose between an in-person birth doula or a virtual birth doula?

Choosing between an in-person birth doula and a virtual doula ultimately depends on your personal preferences and needs. Here are some factors to consider:

Personal preference: Do you feel more comfortable with someone being physically present with you during labor and delivery, or do you prefer the convenience and flexibility of virtual support?

Budget: In-person doulas often charge more than virtual doulas due to the additional time and expenses required for travel and in-person support. Virtual doulas may be a more affordable option for some families.

Availability of in-person support: Depending on where you live, it may be difficult to find an in-person birth doula who is available when you need them. If this is the case, a virtual doula may be a good alternative.

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Ultimately, the decision between an in-person birth doula and a virtual doula is a personal one that should be based on your individual needs and preferences.

Should I get in-person or virtual care?

Our commitment is to provide exceptional and personalized care to families nationwide, regardless of their location or situation. We believe that quality healthcare should be accessible and affordable to all. In cases where in-person care may not be an option, virtual consultations and classes have proven to be a highly effective alternative. Should you prefer in-person care, please select that option, and in instances where such care providers are not yet available in your area, we will assist you in finding suitable options, including virtual support.

What is hatch health?

hatch health is your digital companion for a healthier maternal care journey. We simplify access to comprehensive maternal health care, boosting patient engagement and health literacy with personalized care programs and evidence-based content.

What are hatch health's support hours?

Our support team can help you with issues regarding hatch health's service or website 6am to 6pm PST, Monday-Friday.

What hours will my team be available?

Our virtual doulas and concierges are typically available between Monday-Friday from 6am-6pm Pacific Standard Time.

Who are your virtual doulas?

Our virtual doulas are certified and typically have full-spectrum professional training. They have experience providing non-clinical emotional and informational support for individuals on their reproductive journey, including fertility, pregnancy, postpartum, and loss. They provide evidence-based advice, resources, and personalized support to help individuals make informed decisions and feel empowered throughout their maternal care journey.

How do I get started with hatch health?

Choose a membership package on the Pricing page. Once complete, you'll receive a text from a hatch health concierge or your dedicated coach within 24 hours.

Who should use hatch health?

hatch health is ideal for anyone looking for additional support and guidance throughout their reproductive journey, including those who are planning to conceive, going through fertility treatments, currently pregnant, experiencing postpartum challenges, or have experienced loss. Our services are available to all individuals regardless of race, gender identity, or sexual orientation.

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We also partner with health plans, employers, and health systems.

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What are the top services requested by members?

The top services requested by hatch health members include in-person doula support for labor and delivery, childbirth education classes, breastfeeding support, and postpartum mental health support.

How does hatch health fit in with my existing care?

hatch health is designed to complement your existing care by providing personalized support and access to a network of highly-rated and preferred maternal care providers and services. Your dedicated virtual doula will work with you to customize a care plan, understand your specific needs and preferences, and then help match you with additional providers and services that align with your goals. We work closely with you to ensure a seamless and coordinated care experience.

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hatch health does not provide medical advice or services and is to be used for informational purposes only.

As a premium member, can my dedicated virtual doula substitute as my birth doula?

As a hatch health premium member, we provide you with a dedicated virtual doula who can offer emotional and informational support during your pregnancy and for the allotted hours. While they are not intended to be used as a birth doula, they can answer any questions you may have within business hours. If you are interested in finding in-person doula support, we can help you find one that matches your preferences and needs.

How do I pause or cancel my hatch health subscription?

Pausing or canceling your subscription is easy. You can manage this directly through your Stripe portal, message your dedicated coach or conceirge, or email us at membership@joinhatch.co.

Are third-party network provider visits and services included in the monthly membership cost?

Your membership fee as a paid-member does not include the costs of third-party providers and support services. These services will be an additional fee directly to the provider for their service. In some cities and service areas, we work with provider who are in-network with various insurance companies.

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How do I request to be matched with other maternal health services and providers?

Once you're a member, you'll have access to the hatch health conceirge. Just let them know what services you're looking for and any preferences such as region, insurance coverage, etc. If you are premium member, you can just let your dedicated coach know as well.

What kinds of support can hatch health help me find?

hatch health partners with a variety of maternal care services and providers, primarily : doulas (virtual and in-person), maternal health coaches, mental health therapists, lactation consultants, nutrition experts, physical therapists, sleep consultants, massage therapists, classes, and more.

What are the different levels of membership?

We offer flexible membership options. Our Guided Wellness offers weekly stage-based updates with evidence-based resources, guides, and checklists. You will also have conceirge access to help you match with licensed professionals in your region and you'll get 15% off any live classes or events.

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Our Premium Support membership offers all of the above with 25% discount on live classes or events along with unlimited 1:1 text-based chat with your own dedicated coach- a certified doula.

What is included in the Premium Support membership fee?

Along with weekly stage-based updates with evidence-based resources, guides, and checklists, you will also get matched to your own dedicated coach- a certified doula- and will have unlimited text-based access and support. You will also receive a 25% discount code to be used on all live classes.

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How does hatch health choose their providers?

At hatch health, we carefully select our network providers to ensure that we only connect you with the best fertility, pregnancy, and postpartum providers and services. Our founder, who has over 15 years of experience in the healthcare industry and is a certified maternal health coach and virtual doula, has built strong relationships with top experts in the field. Our experts are licensed when required, certified, liability insured, and are known for their compassionate and non-judgmental care. We have individually handpicked each expert and they undergo a rigorous application and interview process. After providing care, experts receive reviews and ratings, and we follow up immediately if someone is not meeting expectations.

How do I join hatch health's network?

Joining hatch health's network is simple and free. The entire application process should take less than five minutes. Once you apply, our team will review your application and see we're a fit. If so, you'll receive a message in a few days to schedule a call for us to review our terms and get to know each other. After we decide to move forward and an agreement is signed, we'll complete your profile and have you live within our database to be matched! We are currently onboarding providers in select cities, but want to work with the top providers in any city who are passionate about providing excellent maternal care. If that describes you- apply here and we'll be touch soon!

What's the hatch health network and why should I join?

The hatch health network is a curated network of qualified maternal care providers, including in-person doulas, lactation consultants, acupuncturists, mental health therapists, nutritionists, physical therapists, and other maternal care professionals. By joining our network, you'll have the opportunity to connect with our members, who are seeking high-quality, personalized care during their maternal care journey. Our network is designed to make it easier for aspiring, expecting, and new parents to find the care they need, while providing you with access to hundreds of highly qualified leads, streamlined interactions, and a full-service approach. Think of us an extension of your sales and marketing teams.

What type of providers does hatch health partner with?

In addition to our own virtual doulas, we partner with a variety of providers who are professionally trained, certified or licensed in their field, and experienced in maternal care. To give you an idea of what we're looking for, here are a few of the professional specialties our members frequently request:

Doulas: birth and postpartum doulas (in-person)
Well-being: acupuncture, mental health therapy, maternal health coaching, massage therapy, nutrition support, physical therapy, personal training
Newborn care: lactation consulting, sleep consulting
Classes: childbirth education, newborn care

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